Privacy Policy

RaiseThon LLC (“RaiseThon”) cares about the security and privacy of the personal data that is entrusted to us. Your access to, and use of the Platform (which include this web site www.raisethon.com) and the information and services that we provide to you and other users through this web site, as well as any related applications provided by us in connection with our services (collectively, the “Platform”) is subject to the Platform Terms of Service and this Privacy Policy.

RaiseThon has created this Privacy Policy to explain what information we gather from you when you use the Platform, how we may use this information, the security approaches we use to protect your information, and how you can access and request modification of certain information that we may store about you. This Privacy Policy is incorporated and made part of the Platform Terms of Service.

IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE BE SURE TO READ THIS PRIVACY POLICY WITH YOUR PARENTS OR GUARDIAN AND ASK QUESTIONS ABOUT THINGS YOU DO NOT UNDERSTAND.

01Acceptance of This Privacy Policy and Changes to It

By accessing, viewing or otherwise using the Platform, you consent to the collection and use of your information by RaiseThon in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you may not use any Platform. RaiseThon reserves the right to change, modify, add or remove portions of this Privacy Policy at any time, without prior notice. Changes take effect on the date that change appears on the revised Privacy Policy. If you use any Platform following a change in this Privacy Policy, your use will be understood to signal that you accept and agree to be bound by the changes. Accordingly, we urge you to review this Privacy Policy frequently for changes.

02Information We Collect

We collect personally identifiable information (“Personal Information”) and other non-individually identifiable information from you when you register for the Platform, respond to communication such as e-mail, or otherwise use the Platform in any manner. To participate in certain features of the Platform, you will be required to provide certain Personal Information. For example, when registering as a user on any Platform, we may ask you for your name, e-mail address, birth date, mailing address, zip code, phone number, credit card information or other Personal Information. You may, however, visit portions of the Platform without providing any Personal Information. We may collect and use mobile device identifiers, IP addresses and session identifiers to analyze trends, to administer the Platform, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.

Like many web sites and certain mobile apps, we use and may allow third party service providers to use “cookies”, flash cookies, local shared objects, web beacons, pixels, single pixel GIFs, clear GIFs, and/or other tracking technologies to enhance your experience and gather information about visitors and visits to the Platform, including how you use the Platform (“Usage Data”). Please refer to the “Use of ‘Cookies’” section below for information about cookies and how we use them.

We may also collect transactional information, customer services information, or any other legally permissible information.

We may also collect and store certain other personally non-identifiable information. This information is collected passively using various technologies and cannot presently be used to specifically identify you.

Your information may be supplemented with additional information from other companies such as publicly available information, information about households and other information that we may append or match to your information.

03The RaiseThon Terminal App

The RaiseThon Terminal app (the “App”) lets members of an organization’s team take donations, sell tickets and registrations, and check guests in at events. This section describes the information the App uses. Everything else in this Privacy Policy also applies to the App.

When you create an account or sign in, we collect your name, email address, phone number and password, and we record the organizations and campaigns you belong to and your role in them. If you request access, we also collect the details you provide about your organization, such as its name, website, city, state and event date.

When you take a donation or make a sale in the App, we store the details you enter on the organization’s behalf, such as the donor’s or buyer’s name, email address, phone number, message, team and the amount, together with the record of the payment, any refund and any receipt sent. We record which team member took each donation or sale, and which team member checked each guest or runner in or out, and when. This information is part of the organization’s records.

Card payments taken in the App (including Tap to Pay on iPhone) are processed by our payment processor, Stripe. Card details are read and handled by Stripe and your device’s operating system; RaiseThon does not receive full card numbers. To take a card payment, the App asks for permission to use your device’s location while the App is in use. Card networks require location to help prevent fraud. The location is used by Stripe’s software for the payment; the App does not send your location to RaiseThon and does not use it in the background.

If you allow it, the App uses your camera to scan ticket and registration QR codes. Only the code that is read is sent to RaiseThon; the App does not take, store or upload photos. You can type a code instead of using the camera.

You can choose to lock the App with Face ID, Touch ID or your device’s other biometric unlock. This is handled entirely by your device’s operating system: the App only learns whether the check succeeded, and RaiseThon never receives your biometric information.

When the App connects to RaiseThon, it sends your device model, operating system version and App version, and may include your device’s name, so that you can recognize your signed-in devices. As with our web site, we may record the IP address and this device information with requests, payments, sales and access requests to help us operate and secure the Platform and prevent fraud. If you contact support from the App, the email it prepares includes your App version, device model, operating system, account email and the campaign you were using.

The App keeps your sign-in session in your device’s secure storage, and stores preferences and recently used campaign information on your device so that it works quickly. Signing out removes your session from the device, and deleting your account removes the App’s stored information from the device.

To provide the App, we share information with service providers that act on our behalf, including Stripe to process card payments, providers that deliver email and text messages such as receipts, and a real-time messaging provider that keeps campaign totals up to date in the App. The App does not include advertising, third-party analytics or crash-reporting software.

04The RaiseThon Rally App

The RaiseThon Rally app (“Rally”) lets people lead a fundraising team on an organization’s campaign: set up the team’s page, reach out to people they know, thank donors and share the campaign’s graphics. This section describes the information Rally uses. Everything else in this Privacy Policy also applies to Rally.

When you create an account or sign in, we collect your name, email address, phone number and password. When you start or lead a team, we store the team’s name, link, goal, description and any logo you upload, and we record your name, email address, phone number, IP address, app and device details and language as the team’s creator. We also store the information you create while fundraising: the potential donors on your list, your notes about them, the reminders and statuses you set, the message templates you customize, the campaigns you follow and your notification settings. When you reach out to a potential donor, thank a donor or share a graphic or video, Rally records that you did so, when, and the channel you chose (such as a call, text, email or WhatsApp), together with any outcome or note you add. Rally does not record the content of the messages you send.

When you start a team, Rally adds people who donated through teams you led on earlier campaigns to your list of potential donors, using the name, email address and phone number they gave when they donated. When someone on your list later donates to your team, we match them by email address or phone number and mark them as having donated.

If you choose to add people from your phone, Rally asks for permission to read your contacts. On your device, Rally reads each contact’s name, phone numbers and email addresses so that you can pick the people you want to add. Only the contacts you select are uploaded to RaiseThon, with their name, phone numbers and email addresses, to create potential donors on your list. We store the name, one email address and one phone number for each person; the others are used only to avoid adding the same person twice and are not stored. Contacts you do not select are never uploaded. You can use Rally without allowing access to your contacts, and on iPhone you can limit Rally to the contacts you choose.

Your potential donors, including people you import from your contacts, are private to you. They are shown only to you in Rally. They are not shared with other team leaders, are not shown to the organization running the campaign or added to its donor records, and are not used by RaiseThon or the organization to send messages. RaiseThon personnel and our service providers can access them only as needed to operate, secure and support the Platform, or as described in “Disclosure of the Information We Collect to Third Parties”. If a person on your list donates, the details they give when donating become part of the organization’s records like any other donation.

If you add a team logo, Rally asks for access to your photo library so that you can choose an image. Only the image you select is uploaded, and it is shown publicly as your team’s logo. You can remove the logo in Rally at any time. When you save a graphic or video, Rally asks for permission to add it to your device’s photo library; this permission only lets Rally save files and does not let it read your photos. Rally does not use your camera or microphone.

If you allow notifications, Rally sends us a push token for your device, the device’s platform (iOS or Android) and its name, so that we can tell you about new donations, new graphics and team milestones. A donation notification can include the donor’s first name, the amount and part of their message. Reminders you set to call someone back are scheduled on your device and are not sent to RaiseThon. When Rally connects to RaiseThon, it sends your device model, operating system version and Rally version, and when you sign in it sends your device’s name with these details, so that you can recognize your signed-in devices. Signing out removes your device’s push token.

You can choose to lock Rally with Face ID, Touch ID or your device’s other biometric unlock. The check happens entirely on your device: Rally only learns whether it succeeded, and RaiseThon never receives your fingerprint, face data or other biometric information.

Your team’s page is public. It shows your team’s name, description, logo, goal, link, the amount raised and the number of donations, and anyone can find your team on the campaign’s page by searching for its name or yours. Your contact details are not shown on the team page; the organization running the campaign can see the creator details recorded for the team, as part of its records.

When you reach out to someone, thank a donor or share a graphic or video, Rally prepares the message and hands it to the app you choose, such as WhatsApp, Messages, your email app, your phone or another app from your device’s share menu. RaiseThon does not send these messages. What you send, and the phone numbers and email addresses you send it to, are handled by that app and its provider under their own privacy policies.

Rally keeps your sign-in session in your device’s secure storage. To work quickly and offline, it also keeps a copy of recently loaded information, such as your teams, donors and potential donors, on your device for up to 24 hours, along with your preferences. Graphics and videos you share are downloaded to Rally’s temporary cache. Signing out removes your session and the copy of your information from the device.

To provide Rally, we share information with service providers that act on our behalf, including cloud hosting and storage providers that host the Platform and store uploaded files such as team logos, and Expo, which delivers push notifications to your device through Apple Push Notification service and Google’s Firebase Cloud Messaging. Rally does not include advertising, third-party analytics or crash-reporting software.

We keep your potential donors, notes, reminders, records of your outreach, message templates and push tokens for as long as you have an account, unless you remove them sooner. When you delete your account, they are deleted as described in “Deleting Your Account”.

05Our Use of Your Information

We may use the Personal Information and other data we collect from you when you register, purchase services, respond to a survey or marketing communication, access or view the Platform, or use certain other Platform features in the following ways:

• To provide any legitimate business service or product.
• To personalize your Platform and to allow us to deliver the type of content and product offerings in which you are most interested (including to present offers to you on behalf of business partners and advertisers).
• To allow us to better service you in responding to your customer service requests.
• To contact you when necessary or requested.
• To process your transactions.
• To verify and validate your identity, enforce the Terms of Service, and to detect and protect against error, fraud and other unauthorized or illegal activities.
• To administer a promotion, survey or other Platform features.
• To the extent you have not opted out of receiving marketing communications, to send you information about RaiseThon or our services or the Platform, including by letter, email, text, telephone or other forms of communication.
• To the extent you have not opted out of receiving marketing communications, to provide you with information about third-party businesses, products and services, including by letter, email, text, telephone or other forms of communication.
• To operate and improve the Services available through us.
• To fulfill your requests for tools, software, functionality, features and other products, and services.
• To communicate with you and respond to your inquiries.
• To conduct research about your use of our products.
• To help offer you other products, features or services that may be of interest.

We reserve the right to make full use of Usage Data. For example, we may use Usage Data to provide better service to Platform visitors or end users, customize the Services based on your preferences, compile and analyze statistics and trends about the use of our Services and otherwise administer and improve our Services.

You understand and agree that if you are using any Platform from a country outside the United States and provide Personal Information to the Platform, you will be authorizing and consenting to the transfer of Personal Information about yourself to the United States. You understand that the privacy laws of the United States may be different from and not as comprehensive or protective as those in your country, and you agree that the transfer of your Personal Information to the United States occurs with your consent. Personal Information collected on the Platform may be stored and processed in the United States or abroad.

06Disclosure of the Information We Collect to Third Parties

You understand and agree that we can disclose your Personal Information and other data to third parties, as follows:

• To our subsidiaries or affiliates, strategic partners and to third parties we engage to provide services, such as medical services, website hosting, credit card payment processing, order processing, analytics services etc.
• In the event of the sale or transfer of RaiseThon, of one or more of our business units or of some or all of our assets, or in the context of some other business acquisition transaction.
• In response to lawful governmental requests or legal process (for example a subpoena, court order, or search warrant); to establish or exercise our legal rights, or to defend against claims; or to protect the safety or security of the public or of users of the Platform; or in other circumstances in which we have a good-faith belief that a crime has been or is being committed by a user of our Services, that an emergency exists that poses a threat to the safety of you or another person,
• When necessary to protect either our rights or our property or for us to render the service you have requested.
• We can disclose aggregate information and other non-individually identifiable information about users of the Platform to our service providers, partners, advertisers or others. For example, we may share information publicly to show trends about the general use of our websites and/or other products or services.

07Use of Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser or mobile device that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Cookies help us in many ways to make your use of the Platform more enjoyable and meaningful, such as understanding usage patterns and improving functionality of the Platform. For instance, we use cookies to help us understand your preferences based on previous or current Platform activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Platform traffic and Platform interaction so that we can offer better Platform experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our Platform visitors. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Platform and enhance your experience when you use the Platform. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

If you are using our website, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you are accessing our mobile app, you can choose to change your permissions and settings on your mobile device. Each browser and device is different, so look at your browser or devices Help or Settings menu to learn the correct way to modify them. If you turn cookies off or disable certain permissions, you won't have access to many features that make your Platform more efficient and some of our services will not function properly.

Our Platform currently does not respond to “Do Not Track” (DNT) signals and do not recognize browser-based “do-not-track” requests.

08Safeguarding Your Personal Information

RaiseThon follows generally accepted industry security standards to safeguard and help prevent unauthorized access and maintain data security of Personal Information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of any Personal Information submitted to or otherwise collected during your use of any Platform. Accordingly, you understand and agree that you transmit all data, including Personal Information, to us at your own risk.

09Privacy and Third-Party Links

This Privacy Policy applies solely to information collected by the Platform through our web site located at raisethon.com and the mobile application(s) we make available. In an attempt to provide you with increased value, we may include third party links on the Platform. This Privacy Policy does not apply to the third-party sites and services that are accessible through these links and we suggest that you contact the operator of the third party service to obtain details about their privacy policies. We have no responsibility or liability for the content and activities of these linked sites or services. Nonetheless, we seek to protect the integrity of the Platform and welcome any feedback about these linked sites (including if a specific link does not work).

10Children’s Privacy

The Platform is not directed to children under the age of 13, and we request that they not provide Personal Data through the Platform. In some countries, we may impose higher age limits as required by applicable law. RaiseThon is committed to complying fully with the Children’s Online Privacy Protection Act of 1998 (“COPPA”).

We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any Personal Data through the Platform. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

11California User Privacy Rights

For California residents: We may share your personal information with third parties and affiliated third parties (such as local, state and regional affiliates and affiliate alliances), some of which do not share the We name, for their direct marketing purposes. As these third parties and this category of affiliated third parties are considered an unaffiliated party under California law, you may opt-out of our disclosure of personal information to third parties for their direct marketing purposes. To opt out, please contact us as described in the “How to Contact Us” Section below.

We will continue to provide your information to local, state and regional affiliates and affiliate alliances identified in your membership application or account for the purpose of processing your membership in such affiliate and affiliate alliance programs.

The California Consumer Privacy Act (CCPA), effective January 1, 2020, gives California consumers enhanced rights with respect to their personal information that is collected by businesses. First, California consumers may opt out of having their personal information sold to other persons or parties. Second, they have a right to know:

1. 1.What specific pieces of information a business has about the consumer;
2. 2.Categories of personal information it has collected about the consumer;
3. 3.Categories of sources from which the personal information is collected;
4. 4.Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
5. 5.Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
6. 6.The business or commercial purpose for collecting or selling personal information.

In addition, California consumers can request that the personal information a business has collected about them be deleted from the business’s systems and records. Company may be considered a covered business under the CCPA as it collects and processes the personal information of California consumers. This Privacy Policy provides the required notices to California consumers. The CCPA also prohibits covered businesses from providing discriminatory treatment to California consumers if they exercise their rights under the Act.

We do not rent or sell your personally identifiable information (such as name, address, telephone number and credit card information) to unaffiliated third parties for their marketing purposes. We may share your information with third parties to provide products and services you have requested, when we have your consent, or as described in this Privacy Policy.

To make a “request to know” or request to delete your personal information, send us an e-mail at [email protected] (Please put either “Request to Know” or “Request to Delete” in the subject heading of your email.) We will use commercially reasonable efforts to honor these requests whether or not you would qualify as a California consumer under the CCPA. If and to the extent we are considered a covered business under the CCPA: We will confirm receipt of your request within 10 days along with a description of what steps we will take to verify and respond. We must provide the requested information or delete your personal information within 45 days of receipt of your request but can use an additional 45 days, but we must let you know the additional time is needed.

When contacting us, we may ask you to provide certain, limited personal information, such as your name, email address and/or account login ID and/or password, to verify your request and to match with our records and systems. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. Also please be advised that we need to search our records and systems only for the preceding 12 months.

Residents of other states may also have similar rights to request information about or delete their personal information. To inquire about exercising these rights, please contact us at [email protected].

Pursuant to California’s “Shine The Light law (California Civil Code § 1798.983), California residents are entitled, once a year and free of charge, to request the disclosure of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year, if any. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt out of this type of sharing. You may request this information by contacting us at [email protected] and indicate in the email subject line, “California Shine The Light Request.” Please include your mailing address, state of residence and email address with your request.

12International Data Transfers

We are a global business. Personal Information may be stored and processed in any country where we do business or our service providers do business. We may transfer your personal information to countries other than your own country, including to the United States and countries in the European Economic Area (“EEA”). These countries may have data protection rules that are different from your country. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer. Officials (such as law enforcement or security authorities) in those other countries may be entitled to access your personal information.

If you are located in the EEA, the UK or Switzerland, we comply with applicable laws to provide an adequate level of data protection for the transfer of your Personal Information to the US. Where applicable law requires that a data transfer legal mechanism, we use one or more of the following: EU Standard Contractual Clauses with a data recipient outside the EEA or the UK, verification that the recipient has implemented Binding Corporate Rules, or other legal method available to us under applicable law.

While RaiseThon remains self-certified under the E.U.-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield, it is not currently relying on these frameworks for the transfer of Personal Information to the U.S.

13Exercising Your Rights

If you wish to submit a request to exercise one or more of the rights listed above, you can contact us. An e-mail requesting to exercise a right will not be construed as consent with the processing of your Personal Information beyond what is required for handling your request. Such request should meet the following conditions:

• State clearly which right you wish to exercise; and
• State clearly the reasons for exercising your right if such is required; and
• Your request should be dated and signed; and
• Your request should be accompanied by a digitally scanned copy of your valid identity card proving your identity. If you use the contact form, we may ask you for your signed confirmation and proof of identity.

We will promptly inform you of having received your request. If the request meets the conditions above and proves valid, we will honor it as soon as reasonably possible and at the latest thirty (30) days after having received your request.

14Deleting Your Account

You can delete your RaiseThon account at any time, after confirming your password, in the Terminal app under Settings > Delete account, or in Rally under Settings > Help & support > Delete account. You can also ask us to delete it by emailing [email protected].

Deletion takes effect immediately. You are signed out on every device, and we remove your name, email address, phone number, address and password from your account, together with your saved payment cards, your memberships in organizations and campaigns, your pending invitations and access requests, and your conversations with the Platform’s assistant. Your account is then anonymized as “Deleted user”.

If you use Rally, we also delete your potential donors, including the people you imported from your contacts and those added from your past teams, together with your notes, reminders and records of reaching out to them. We also delete your message templates, the push tokens for your devices, the campaigns you follow, your records of sharing graphics and videos, and your Rally settings. Deleting your account in Rally also removes your session, preferences and cached information from your device.

Donations, payments, refunds, receipts, ticket and check-in records, and other records that you made or that you handled on behalf of an organization are kept as part of that organization’s financial and audit records, as organizations need them for their accounting and receipts. These records stay linked to the anonymized “Deleted user” account. Details you or a donor entered on a donation or purchase, such as the name and email address given at checkout, remain part of the organization’s records. Organizations and campaigns themselves are not deleted. Teams you started or led stay on the organization’s campaign with their donations, including the team’s name, description, logo and the creator details recorded when the team was created, and records of which donors you thanked stay linked to the anonymized account. If you want your team’s logo removed, remove it in Rally before deleting your account, or contact us.

An account cannot be deleted while it is the only owner or administrator of an organization or campaign, or while it has an active recurring donation or payment plan. The App tells you which ones apply, so that you can make someone else an owner or administrator, or cancel the payment plan, and then delete your account. If you later sign up again with the same email address, you will have a new account that is not connected to the deleted one.

15Exclusions

This Privacy Policy applies only to information collected via the Platform and does not apply to information you disclose to RaiseThon through other means. This Privacy Policy shall not apply to any unsolicited information you provide to us through the Platform or through any other means. This includes, but is not limited to, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

16Questions and Feedback

We welcome your questions, comments, and concerns about the Platform. Please send us any and all feedback pertaining to the Platform to [email protected].